At Flexi Sofa, we are dedicated to delivering exceptional quality and sustainability in all our products. Our warranty policy reflects our commitment to ensuring your satisfaction and confidence in our furniture.
Our Commitment to Excellence and Sustainability
At Flexi Sofa, we aim to create exceptional products while minimizing waste and ensuring longevity. Our sofas and tables come with a straightforward and no-nonsense warranty to provide peace of mind when investing in our products.
Warranty Coverage
3-Year Warranty on Products
Our 3-year limited warranty covers:
- Manufacturing defects in materials and workmanship.
- Failures or breakages that render part or all of your product non-functional.
What our 3-year warranty does not cover:
- Changes in surface finishes due to aging or exposure to light.
- Natural variations of wood grain or figure or the presence of character marks.
- Natural variations of powder coating on table legs.
- Normal wear and tear, including everyday use.
- Damage caused by sharp objects, prolonged exposure to moisture or direct sunlight, modifications, alterations, tampering, improper maintenance or repairs, acts of nature (fire, lightning, flood, tornado, earthquake, hurricane), or any actions or uses outside our recommendations on our site.
7-Year Limited Warranty on Frames
Our sofa frames are designed to last a lifetime. We offer a 7-year limited warranty on frames to ensure the longevity and durability of our products.
1-Year Limited Warranty on Mechanisms
Our mechanisms are covered by a 1-year limited warranty to ensure their proper functioning.
What our warranties do not cover:
- Breakages that occur during moving, lifting, or dropping of products.
- Paint-related issues.
Proper Use and Care
To ensure the longevity of your Flexi Sofa product and avoid potential damage, please use it according to its intended purpose. For example, a sofa is designed for sitting and relaxing but is not meant to withstand activities like jumping or roughhousing.
Submitting a Warranty Claim
To initiate a warranty claim, please email us at info@FlexiSofa.com with the following information:
- Your name and contact details.
- Order number and date of purchase.
- Description of the issue and supporting photographs.
Our customer service team will assess the reported issue within 5 business days. We may request additional information or schedule an inspection if necessary. If the issue is covered under our warranty, we will offer one of the following solutions at our discretion:
- Repair of the defective part.
- Replacement of the defective part or product.
- Refund of the purchase price (only if repair or replacement is not feasible).
Exclusions and Limitations
- This warranty is non-transferable and applies only to the original purchaser.
- Any unauthorized repairs or modifications void the warranty.
- Warranty claims are subject to verification of the original purchase.
- The standard warranty does not apply to paint, apparel, and finishing. While we guarantee apparel, coating, and finishing against manufacturing defects, they are not guaranteed for a lifetime of use.
Sustainability Commitment
We are committed to sustainability and may issue warranty replacements from our stock of open-box, gently used, or refurbished items whenever possible. These replacements come with the same warranty as your original purchase.
Eligibility for Warranty
To be eligible for the Flexi Sofa Warranty:
- You must be the original purchaser and provide valid proof of purchase.
- You must have purchased the product directly from FlexiSofa.com.
- Your written warranty request must be received within the warranty period from the date of purchase.
- The product must have been installed and used only in accordance with the specifications provided with the product or on our website.
- The product must have been used under typical conditions and must never have been subjected to abuse, accidental damage, or other abnormal usage.
Contact Us
For additional support or questions about our warranty policy, please contact our customer service team at info@FlexiSofa.com or [phone number]. We are here to assist you and ensure your satisfaction with our products.
Thank you for choosing Flexi Sofa. We stand behind the quality of our furniture and are committed to providing you with the best service possible.